ISO/IEC 20000-1 IT Service Management Systems
Shows IT services are delivered at the agreed level and that there is a defined route back to normal when something breaks.
ITS own scheme
This standard is not covered by our IAS or UAF accreditation scopes. ITS certifies it under its own scheme. See our accreditations →
Who this is for
- Companies operating IT systems for client organisations
- System integration, managed service and cloud operations providers
- Bidders for public-sector IT operations contracts
What certification gives you
Incident and request handling is documented, not held in one person's head
Shows in numbers whether the agreed service level was met
Frequently a qualifying requirement in public and enterprise tenders