Complaints and appeals

Tell us about our audit, training or administrative service.

Complaint

When our service fell short of what you expected

Appeal

When you disagree with an audit finding or a certification decision

Suggestion

Something you would like us to do better

⚖ An appeal against a certification decision is reviewed by people who did not take part in that audit. We acknowledge receipt, investigate, and tell you the outcome in writing.

Submit

Leave your message below and we will look into it and reply. You may write in English or Korean.

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How we safeguard impartiality →